Yes! For small items delivered by DPD, we will email you the details of your DPD tracking number. For large appliances and furniture and bedding items, we will contact you to arrange delivery. On the day, your driver will contact you one hour in advance of arrival.

For small items delivered by DPD, the courier will leave details of the local depot where you can collect your item. DPD will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply..

We are happy to remove your sofas and mattresses for a small additional cost, collection of old items must be mentioned and paid for when arranging delivery.

Yes, on request we can provide an installation and assembly service for furniture and bedding items. The cost of this service will vary depending on the product to be installed or assembled. You must request and pay for this service when we contact you to arrange delivery of your order.

• Measure correctly so you know your item will fit in your kitchen/bedroom (it’s best to do this BEFORE you buy!).
• Check access routes to ensure that there is enough space for the delivery van to reach your address.
• Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. that your product will need to pass through to get to its final destination.
• Remove any obstacles such as desks, tables, or other obstructions so your item can be delivered as quickly and efficiently as possible.

You are required to inform us of any damage within 30 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery team of the damage before they leave your home.
2. Contact our Customer Service Team immediately at online.customerservice@ie.harveynorman.com
3. Do not use or move the item until the matter is resolved, to avoid further damage.

If you’d rather not pay for delivery costs, you can collect your order at any of our stores nationwide for free. Just follow these simple steps:

1. Select the Click & Collect option when placing your online order.
2. Select the store you would like to collect from (make sure to check if your items are in stock).
3. You’ll receive an order confirmation email while we process, pick and pack your order.
4. You’ll receive another email once your order is ready for pick up.(Click and Collect orders will be held at the store for a period of 7 days).
5. When picking up your order, please remember to bring:
   • Your order number or invoice from this purchase.
   • A current, valid photo ID (driver’s licence or passport).
   • The card used for this purchase (doesn't apply for PayPal).
6. Collect your order!

Please note: If your order is not in stock, we will send you a back order notification with any lead time that may apply.

If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead. For full terms and conditions, see our Online Sale Terms.

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Customer Service Team at online.customerservice@ie.harveynorman.com.

There is no minimum spend nor is there any geographical limitation for free delivery within Northern Ireland. Applicable on bedding purchases only. A Delivery fee applies in the event that you miss a set delivery time and the product(s) needs to be redelivered.